1. Information We Collect

The personal information that you provide will be made clear at the point we ask you to provide it.

If you contact us directly, we may receive your name, email address, phone number, message contents, attachments, and any other information you choose to provide.

When you register for an account, we may ask for contact information such as your name, address, email address, and telephone number.

2. Health Records and AI Processing

We may collect health records, uploaded report files, images, PDFs, prescriptions, voice notes, account data, patient profile details, and AI-generated summaries or insights created from the information you provide in BigOHealth or Oncovault.

These records may contain sensitive health and medical information. We use such information only for providing, improving, and supporting the services made available through our platform.

To organize records and generate AI-powered summaries, uploaded files and voice notes may be processed by Amazon Web Services, including Amazon Bedrock, on our behalf.

Amazon Bedrock does not use your content to train foundation models.

3. How We Use Your Information

We may use the information we collect to:

• Provide and maintain our services.
• Create and manage your account.
• Organize and manage patient records.
• Process uploaded medical reports and documents.
• Generate AI-powered summaries and insights.
• Respond to your questions and support requests.
• Improve the functionality and performance of our services.
• Maintain the security and integrity of our platform.
• Detect, prevent, and address technical or security issues.
• Comply with applicable legal and regulatory requirements.

4. AI-Generated Summaries and Insights

Certain features of OncoXpress may use artificial intelligence to organize information, summarize uploaded documents, or provide informational insights.

AI-generated information is intended to assist with organizing and understanding information and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Users should consult a qualified healthcare professional before making decisions regarding diagnosis, medication, treatment, or other healthcare matters.

5. Third-Party Service Providers

We may use trusted third-party service providers to help operate, maintain, secure, and improve our services.

These providers may process information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards for the information they process.

6. Data Security

We take reasonable technical and organizational measures designed to protect your personal and health information from unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal and health information only for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce applicable agreements.

8. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to access, update, correct, or request deletion of certain information.

You may contact us if you would like to exercise an applicable privacy right or have questions regarding your personal information.

9. Cookies and Similar Technologies

Our website or services may use cookies and similar technologies to improve functionality, understand usage patterns, maintain security, and enhance your experience.

You may be able to control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

10. Children's Privacy

Our services are not intended to knowingly collect personal information from children without appropriate authorization or consent where required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with the corresponding revision or effective date where appropriate.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact information provided on our website.